Terms & Conditions

Effective date: May 18, 2026  ·  Last updated: May 18, 2026

1. Introduction

These Terms & Conditions ("Terms") govern your use of Turtini LLC's ("Turtini," "we," "our," or "us") website at turtini.com and the Turtini platform, including all of its modules, services, AI features, marketplace, and APIs (collectively, the "Platform"). They form a binding agreement between you and Turtini.

By creating an account, signing in, or otherwise using the Platform, you accept these Terms. If you are accepting them on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you and that organization. If you do not agree, do not use the Platform.

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

2. Definitions

• Account — your individual user record on the Platform. One person is intended to have one account; the Platform is designed so the same account persists across job and life changes.
• Org — an organization workspace inside the Platform (a business, non-profit, government program, household, or similar entity).
• Member — a User who has been added to an Org with a role (owner, admin, editor, viewer, or workforce). Each role grants a defined scope of access.
• Customer Data — the data that you or your Org submits to or generates through the Platform, including records, files, images, and configuration.
• Module — a feature area of the Platform that an Org can turn on (for example, CRM, Accounting, Payroll, Planning, Builder, Hospitality, Property, Fleet, Environments, Subscriptions, Wally).
• Marketplace Item — a module, template, integration, or service offered in the Turtini Marketplace, including items published by third-party developers.
• AI Output — content generated by Wally or any other AI feature of the Platform in response to your prompts, data, or workflows.
• Platform Fees — subscription fees, per-use charges, marketplace fees, chargeback-passthrough fees, and any other amounts due to Turtini.

3. Account Eligibility and Security

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account. You agree to provide accurate registration information and to keep it current. You are responsible for all activity that occurs under your account, including activity by anyone you allow to use it.

You will keep your credentials confidential and notify us promptly if you suspect unauthorized access. We strongly recommend enabling multi-factor authentication or passkeys; some features and integrations require them.

The Platform is designed so that your individual account — including personal records such as paystubs and tax documents — persists even if you leave an Org. When you depart, the Org's other data is no longer shared with you.

4. Org Administration and Roles

When you create or are made an owner or admin of an Org, you are responsible for managing its membership, roles, billing, and configuration. Owners and admins can act on behalf of the Org and bind it to additional services, integrations, marketplace purchases, and billing changes; if you grant someone an admin role, you accept that they can take those actions.

An Org's owners and admins are responsible for: (a) ensuring members access only the data they are authorized to see; (b) configuring permissions, retention, and integrations appropriately for the Org's compliance posture; and (c) keeping a current administrative contact for the Org.

5. Acceptable Use

You will use the Platform only for lawful purposes and in compliance with these Terms and our published acceptable-use guidelines. You will not, and will not permit anyone using your account to:

• violate any law, regulation, or third-party right (including intellectual property, privacy, publicity, and contractual rights);
• upload content that is illegal, defamatory, sexually exploitative, harassing, discriminatory, or harmful to minors;
• use the Platform to send unsolicited or unauthorized communications;
• circumvent or attempt to circumvent Platform security, rate limits, role-based access, audit logging, or moderation;
• reverse engineer, decompile, or scrape the Platform except as expressly permitted by law or by our documentation;
• introduce malware, run intrusive code against the Platform or other tenants, or interfere with other users' use of the Platform;
• use the Platform or AI Output to deceive about your identity, automate impersonation, or generate content intended to harm individuals or critical systems;
• use the Platform in any environment where its failure could reasonably be expected to lead to death, personal injury, or severe environmental damage, unless we have agreed in writing in advance.

We may suspend or remove content, accounts, or Orgs that violate this Section without prior notice when needed to protect the Platform, its users, or third parties.

6. Customer Data Ownership and License

As between you and Turtini, you (or your Org, as applicable) own your Customer Data. You grant Turtini a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and adapt Customer Data solely to provide and improve the Platform, and to perform the services you request (for example, sending email you authored, generating an export, or running AI features you invoke).

You represent that you have all rights needed to submit your Customer Data and to grant this license, and that doing so does not violate any law or third-party right.

7. Workforce Data Portability

Certain records that belong to you as an individual — including paystubs, tax documents you signed, and your personal employment timeline within the Platform — remain accessible to you from your personal account after you leave an Org. This is by design. Your Org retains its own copies of those records for legal and recordkeeping purposes and the Org's other data is no longer shared with you.

8. Marketplace and Third-Party Items

The Marketplace lets you discover and install modules, templates, and integrations published by Turtini or by third-party developers. Items published by third parties are subject to the developer's own terms in addition to these Terms; Turtini is not a party to your agreement with a third-party developer.

Some Marketplace Items are paid. Where payments to third-party developers run through Stripe Connect, those payments are handled per Stripe's Connect terms and the developer's configured payout schedule. Turtini may earn a platform fee on Marketplace transactions disclosed at the time of purchase.

We do not warrant any third-party Marketplace Item. We may remove a Marketplace Item at any time, including in response to a policy violation, security finding, takedown request, or developer departure.

9. AI Features (Wally) and AI Output

The Platform includes AI features collectively referred to as "Wally," including chat, suggestions, automations, code authorship, voice and transcription, and Wally Tools that can take actions in the Platform on your behalf.

• Suggestion, not advice. AI Output is a tool to assist your work. It is not legal, tax, financial, medical, engineering, or other professional advice. You are responsible for reviewing AI Output before relying on it, sending it, publishing it, or using it to make a decision.
• Action confirmation. Wally Tools that perform actions surface a confirmation step ("Pending Action") for review. Once you confirm an action, it executes; you are responsible for confirming actions that match your intent.
• Model sovereignty. An Org may configure Wally to route through its own AI provider endpoint (BYO model) rather than the Turtini-hosted default. When BYO is configured, the Org is responsible for that provider's terms, costs, availability, and outputs.
• No training on Customer Data without consent. Turtini does not use your Customer Data to train general-purpose AI models. Outputs you generate within your workspace are not used to train third-party model providers beyond what is required to return your response.
• Errors and hallucinations. AI Output can be incomplete, inaccurate, or inconsistent with the underlying data. Verify before relying on it.

10. Billing and Payment

Platform Fees, billing cadence, and applicable taxes are presented in your Org's billing settings, in checkout flows, and on invoices. Unless otherwise stated:

• fees recur on the cadence shown at sign-up and continue until cancelled;
• per-use charges (for example, AI consumption, image moderation calls, certain integrations) are passed through to your Org with a platform markup disclosed in your usage dashboard;
• amounts are non-refundable except where required by law or expressly stated;
• if a payment fails, we may retry the charge, suspend paid features, or limit the account until payment is current.

For Orgs that collect payments from their own customers through the Platform (using Stripe Connect or another payment provider), payouts, refunds, chargebacks, and dispute handling are governed by that provider's terms, with Turtini acting as the platform operator.

11. Term, Suspension, and Termination

These Terms remain in effect while you have an account or your Org is active. Either party may terminate as described in this Section.

• You. You may close your account, or pause or cancel an Org you own, from your settings at any time.
• Org lifecycle. When an Org is paused or cancelled, its data enters a grace period before deletion and remains recoverable for a defined window after that, so an Org can come back without losing its history. The current windows are surfaced in your Org settings.
• Suspension. We may suspend or restrict access to the Platform (in whole or in part) to protect the Platform or its users — for example, in response to unpaid fees, suspected abuse, a security incident, a credible legal demand, or a violation of these Terms.
• Termination by Turtini. We may terminate accounts or Orgs that materially violate these Terms or that we are legally required to terminate. Where practical, we will give notice and a reasonable opportunity to cure.
• Effect of termination. Provisions that by their nature should survive termination — including ownership, indemnification, disclaimers, limitations of liability, and dispute-resolution — survive.

12. Service Availability and Data Integrity

We operate the Platform with care, including reasonable technical and organizational safeguards, monitoring, and recovery processes designed to reduce the risk of data loss and unplanned downtime. We strive for high availability but we do not guarantee that the Platform will be uninterrupted, error-free, or available at every moment.

You acknowledge that:

• no cloud or distributed system can be guaranteed against interruption, corruption, deletion, or loss of data, whether caused by infrastructure failure, third-party outage, misconfiguration, accidental deletion, malicious activity, AI-generated or automated actions, or events outside of either party's reasonable control;
• you are responsible for evaluating whether the Platform meets your business-continuity, archival, and regulatory requirements, and for taking independent backups or exports of data your operations cannot tolerate losing;
• built-in export and data-portability tools are provided so you can move your data out of the Platform; you are responsible for periodically validating those exports for mission-critical workloads;
• third-party integrations (including email, calendar, payments, identity, mapping, telephony, accounting, and marketplace providers) are operated by their providers and can fail independently of the Platform; their availability is subject to their own terms;
• beta, preview, or experimental features are provided "as is" without any availability or data-integrity commitment beyond what is documented for the feature.

If a significant incident affecting the Platform occurs, we will communicate as transparently as reasonably possible through the in-app status, email, or the public status page. Specific recovery-point and recovery-time objectives, where offered, are set out in a separate written agreement, not in these Terms.

13. Government, Regulated, and Federal Use

Where an Org uses the Platform under a government contract, grant, or regulated program, additional terms and flow-down clauses may apply by separate written agreement. Nothing in these Terms restricts the application of mandatory law applicable to a public-sector customer. If a conflict exists between these Terms and a separate written government agreement signed by Turtini, that separate agreement controls for that engagement.

14. Confidentiality

Each party may receive non-public information from the other in connection with the Platform ("Confidential Information"), including the non-public portions of the Platform, security details, and Customer Data. Each party will use Confidential Information only to perform under these Terms and will protect it with at least the care it uses for its own information of similar sensitivity. These obligations do not apply to information that is or becomes public through no fault of the receiving party, was rightfully known without restriction, or must be disclosed by law (with reasonable notice where permitted).

15. Intellectual Property

As between the parties, Turtini owns the Platform, including its design, code, brand, documentation, and all derivatives and improvements (other than Customer Data). Nothing in these Terms transfers ownership of the Platform to you. Feedback you provide about the Platform may be used by us without restriction.

You retain ownership of Customer Data and of content you author through the Platform (including websites, documents, decks, articles, and templates), subject to the licenses granted in these Terms and to any third-party content embedded in your work.

16. Disclaimers

Except as expressly stated in a separate written agreement signed by Turtini, the Platform is provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law, Turtini disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. Turtini does not warrant that the Platform will meet your requirements, be uninterrupted, error-free, or secure; that AI Output will be accurate or appropriate for any particular use; or that third-party services will be available.

17. Limitation of Liability

To the maximum extent permitted by law:

• Neither party will be liable for any indirect, incidental, consequential, special, or exemplary damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages.
• Each party's total cumulative liability arising out of or related to these Terms or the Platform will not exceed the amount you paid to Turtini for the Platform in the twelve months immediately preceding the event giving rise to the claim, or one hundred U.S. dollars (US$100), whichever is greater.

These limits apply regardless of the theory of liability and survive any failure of essential purpose. Some jurisdictions do not allow certain limitations; in those jurisdictions, the foregoing limits apply only to the extent permitted.

18. Indemnification

You will defend, indemnify, and hold harmless Turtini and its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Data; (b) your or your Org's use of the Platform; (c) your violation of these Terms; or (d) your violation of any law or any right of a third party. Turtini will provide reasonable notice of the claim and reasonable cooperation in its defense.

19. Third-Party Services

The Platform integrates with third-party services that you choose to connect — including email and calendar providers, payment processors, identity and verification services, accounting systems, mapping providers, telephony providers, AI providers, and many others. Your use of those services is governed by their own terms. We are not responsible for their availability, security, data handling, or pricing.

20. Beta and Preview Features

Features labeled "beta," "preview," "experimental," or similar are made available to give early access for evaluation. They may change or be withdrawn, may have additional limitations, and are provided without any availability or data-integrity commitment beyond what is documented for the specific feature. Production use of beta features is at your own risk.

21. Compliance and Export

You will use the Platform in compliance with applicable laws, including U.S. export control, sanctions, and anti-corruption laws. You represent that you are not located in, and will not use the Platform from, a country subject to a comprehensive U.S. embargo, and that you are not listed on any U.S. government list of denied or restricted parties.

22. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. The federal and state courts located in Norfolk, Virginia have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Platform, and each party consents to that jurisdiction and venue. Nothing in this Section prevents either party from seeking emergency or injunctive relief in any court of competent jurisdiction.

23. Force Majeure

Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including infrastructure or third-party provider failure, denial-of-service activity, labor disputes, natural events, public health emergencies, war, terrorism, or government action.

24. Assignment and Subcontracting

You may not assign these Terms without our prior written consent, except to a successor in connection with a merger, acquisition, or sale of all or substantially all of your assets, provided the successor agrees to be bound. Turtini may assign these Terms in connection with a corporate transaction or to an affiliate. Turtini may engage subcontractors and sub-processors to provide the Platform; Turtini remains responsible for their performance.

25. Notices

We will give you notices through the Platform, by email to the address on your account, or by mail to an address you've provided. You will give us notices at [email protected], with a courtesy copy by mail to the address in Section 28.

26. Entire Agreement; Severability; Waiver

These Terms, together with the Privacy Policy and any separate written agreement signed by Turtini, are the entire agreement between you and Turtini regarding the Platform and supersede prior agreements on the same subject. If any provision is held unenforceable, the rest of the Terms remain in effect, and the unenforceable provision is replaced by an enforceable one that most closely matches the intent of the original. Failure to enforce any provision is not a waiver of the right to enforce it later.

27. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, for material changes, provide additional notice in the Platform or by email. Your continued use of the Platform after an update takes effect means you accept the revised Terms. If you do not agree to a material change, you may close your account or cancel the affected Org as described in Section 11.

28. Contact Us

If you have questions about these Terms, contact us at [email protected], or by mail:

Turtini LLC
400 Granby Street, Suite 107-9
Norfolk, VA 23510