Cross-org restorative dispute resolution. Customer files, org acknowledges, mediator is assigned, mediation happens, resolution is recorded — monetary and non-monetary. Court-grade evidence, 1% of the cost.
Cross-org restorative dispute resolution. Customer files, org acknowledges, mediator is assigned, mediation happens, resolution is recorded — monetary and non-monetary. Court-grade evidence, 1% of the cost.
What's included
File a dispute from the Personal context against any Turtini org
Respondent org sees the dispute in their org-side inbox; acknowledges, proposes resolution, counter-proposes
Mediator assignment from a high-trust volunteer pool (or paid)
Audit-chained evidence — every submission gets a SHA-256 + Verified-by-Turtini stamp
Resolution outcomes feed the org's Trust Score
Identity graph means the filer is already verified (no spam disputes)
About this module
Disputes turns a typical "I'll see you in small claims court" scenario into a structured 30-day mediation process. Customer files from their Personal context against any Turtini org. Respondent org sees it in their org-side inbox; acknowledges, proposes resolution, counter-proposes.
A mediator is assigned from a high-trust volunteer pool (or paid). Every submission gets a SHA-256 + Verified-by-Turtini stamp — court-grade evidence chain if mediation fails. Resolution outcomes feed the org's Trust Score, so the network learns who handles complaints well.
What you can do with it
A customer disputes a charge — file in 60 seconds; mediator-assigned within 48h
A landlord and tenant work through a security-deposit dispute on shared evidence
A vendor disputes a non-payment from an event organizer with full audit trail
A dissolved partnership uses the audit trail in actual court if mediation fails
Get this module
Free for all Turtini organizations.
Who it's for
- Consumers wanting an alternative to small-claims court
- Small businesses building reputation as orgs that resolve complaints quickly
- Trained mediators + ombuds wanting a marketplace to take cases
Details
- Category
- Community
- Pricing
- Free
- Built by
- Badge
- New