Citizen-side regional issue reporting — anyone reports a pothole, streetlight, or hazard with one geotagged photo, and it routes to the responsible city or county.
Citizen-side regional issue reporting — anyone reports a pothole, streetlight, or hazard with one geotagged photo, and it routes to the responsible city or county automatically. Verified governments get a triage workspace; unclaimed jurisdictions get a weekly digest of what residents are reporting.
What's included
One-tap geotagged photo report — potholes, streetlights, sidewalks, water leaks, debris, graffiti, hazardous trees (anonymous OK)
Reverse-geocoding routes each report to the responsible city / county / district automatically
Verified entities (claim via DNS-TXT) get a Kanban triage workspace with SLA timers, crew assignment, and a public scoreboard
Outbound integrations to Salesforce, ServiceNow, Cityworks, Accela, generic webhooks, plus a read REST API
Unclaimed jurisdictions get a weekly digest email of open reports — the top of the funnel
Every resolved report mints a Verified-by-Turtini credential proving the city closed the loop
About this module
Civic Reports lives at /civicreports and lets anyone, anywhere, report a neighborhood problem with a single geotagged photo — potholes, streetlights, sidewalks, water leaks, debris, graffiti, hazardous trees, even anonymously. Turtini reverse-geocodes the photo and routes the report to the city, county, or district actually responsible, so the resident does not have to know which office owns the fix.
Governments that claim their jurisdiction — verified with a DNS-TXT record — get a real operations workspace: a Kanban triage board with SLA timers, crew assignment, and a public scoreboard that shows residents the loop is being closed. Outbound integrations push to existing systems, and a read REST API lets you pull the data anywhere.
Jurisdictions that have not claimed their area still matter, because that is the top of the funnel. They receive a weekly digest of open reports piling up in their name — a standing invitation to step in and start resolving. Every report a city does close mints a Verified-by-Turtini credential proving it happened.
What you can do with it
Snap a geotagged photo of a pothole and route it to the right public works office
Claim your jurisdiction and triage incoming reports on a Kanban board with SLA timers
Show residents a public scoreboard of issues opened and closed
Push reports outbound to your existing systems or pull them via REST API
Receive a weekly digest of open reports even before your government has claimed its area
Get this module
Free for all Turtini organizations.
Who it's for
- Cities, counties, and districts that want a modern 311 without enterprise pricing
- HOAs and campuses fielding facility and safety reports
- Any resident who wants to report a neighborhood problem and see it resolved
Details
- Category
- Community
- Pricing
- Free
- Built by
- Badge
- New