Terms and conditions for your voyages and passes

Voyages → Settings → Terms and conditions is where you write the terms a passenger agrees to when they book, and what prints on their confirmation email. You write the policy and you are responsible for its content; Turtini stores it, versions it, freezes a copy onto every booking, and renders it.

What goes in a terms document:
• Meeting location and street address — where a passenger physically meets you.
• Directions — one labeled block per approach (from the south, north, east, west).
• Parking — the decks and lots, plus a note such as whether they are pay-to-park.
• Boarding — how early to arrive and where to check in.
• Cancellations — how much notice you need, what a passenger gets with that notice and without it, what happens when you cancel, what happens for weather, and whether a no-show is charged.
• Other terms — anything else: age limits, accessibility, conduct aboard, what to bring.

Different terms for different products:
Create one document per product plus an organization default behind them. The most specific published document wins: one departure or one sailing beats one pass product, which beats a pass type, which beats a vessel type, which beats the organization default. That is how a private charter carries different cancellation terms from your public sightseeing cruises without you running two organizations.

Draft and published are different things:
The editor auto-saves a DRAFT. Editing a draft changes nothing a passenger sees and nothing on a ticket already sold. Publish is the only action that goes live, and the version number moves with the text — republishing an unchanged draft does not invent a version. Drafts are stored beside the published copy where anyone can read them, so treat a draft as visible, not private.

Editing terms never changes a ticket already sold:
When a booking is made, the full text of the terms then in force is frozen onto that booking. Rewrite your cancellation policy next month and every ticket sold before the change keeps the wording it was sold under. You can read it back on the booking (Bookings → open a booking → Terms agreed at booking) and so can the passenger, from the booking lookup block on your site.

Terms you cannot carry out are shown as what really happens:
The check is per SALE, not per product. If a booking took no payment — you have no payment account connected, or the voyage is priced at zero — then a refund clause on it reads as the true sentence instead: nothing was charged, and the place is released. On a booking that WAS paid for, the same clause is printed as written and the refund is actually issued. Your wording is kept in the editor either way; it just is not printed as a promise that cannot be kept.

Cancelling online:
A passenger can cancel from the link in their confirmation email, and the refund your terms award is computed from the copy frozen on THEIR booking and issued automatically. The terms you author never claim this before the passenger holds a link: at the moment they agree, they do not have one yet, so the frozen copy says to contact you. The email that carries the link is the one surface that says they can cancel from it — which is true there, and only there. If you tick "passenger cancels it themselves online" in the editor you will see it noted as not claimable at sale time; that is deliberate and not an error.

If you publish nothing:
Bookings still work. No terms are attached, and the confirmation email carries no terms section. Nothing is broken, but neither you nor the passenger has anything to point at later.