Why an "Improve your trust score" banner appeared

If you saw a banner at the top of /welcome titled "Heads up — your trust score" or similar, the platform's automated health monitor noticed something worth attending to.

What triggered it:
Each org has three live health scores (Trust, Operations, Growth) computed from a dozen-plus signals. When your Operations score dropped below 50 — the threshold for "needs attention" — the platform created an insight card visible only to you and your team.

What's IN the banner:
• A friendly headline + brief explanation
• Up to 3 of the highest-leverage actions to take, each with the points you'd recover and a one-click button to the right place

What's NOT in the banner (intentionally):
• Specific numbers — we don't gamify the score for owners; the focus is on the actions, not the leaderboard
• Risk-side signals like fraud blocks or moderation rejections (these affect your score privately for security reasons)

The "recovered" variant:
When your Operations score climbs back above 60, you'll see a celebratory banner — "Your operations score is back to healthy — nice work." It auto-dismisses after a few days.

Dismissing:
Click the X in the top-right of any banner. The banner won't reappear for the same trigger on the same day, even if the score crosses the threshold again.

Where the actual scores live:
Settings → Trust Score shows you all three axes with the full breakdown. Click any signal's "Take action" button to go fix it directly.

If your CSM emailed you about the same thing:
Some orgs have a Customer Success Manager assigned by Turtini. They get the same data and may reach out to coach you through fixing the items.