Why some products go to "pending review"

Every product you create or update is automatically scanned for restricted-content keywords. If the scanner finds a match, the product is moved to **moderationStatus: pending_review** and routed to the Turtini admin team for a human check before it can go public.

Categories the scanner looks for:
• Firearms and ammunition (federally restricted online sale)
• Controlled substances (DEA Schedule I/II)
• Stolen-goods indicators ("no serial", "fell off the truck")
• Counterfeits ("replica Rolex", "AAA replica")
• Endangered species products (ivory, rhino horn, etc.)
• Explosives and restricted hazmat
• Human-exploitation indicators
• Cyber-fraud tools (CC dumps, fullz, etc.)

While in review:
• The product is visible to your org (you can edit it)
• It's hidden from public-facing surfaces — the buy page, marketplace, recommendations, anywhere a customer might see it
• Your Trust Score sees a small temporary deduction for items in review

What admins do:
• If the product is fine (the keyword scan was a false positive — common for legitimate sporting goods or replica/cosplay items), they approve it and it goes back to normal visibility immediately
• If it's actually contraband, they reject it; the product stays hidden permanently and a longer-tailed Trust Score deduction applies (90-day rolling window — recovers automatically after that)

What to do if your product was flagged in error:
• Check the moderation queue email or in-app notification for the specific reason
• Edit the product to clarify the description (e.g., "replica" → "vintage-style" if you're genuinely not selling counterfeits)
• Saving an edit re-runs the scan; clean text auto-clears the pending state without admin involvement

Why this exists:
Platform legal exposure is real, and it's worth the occasional false positive to keep contraband out. The scanner is a fast first pass; admin review is the safety net.