Reminders and no-show handling

**Reminders** go out automatically for every confirmed appointment: a 24-hour-before email and a 1-hour-before email + SMS (text needs a customer phone number on file). You can turn any channel off per service in the service's reminder settings.

**No-shows:** from the Schedule board, open an appointment and mark it **No-show** if the customer doesn't arrive, or **Complete** when the visit is done. The platform also auto-completes appointments left open well past their end time so the board stays clean. If you set a no-show fee on the service and the booking carried a deposit, that deposit covers the missed visit.

Confirmation and reminder messaging is best-effort and never blocks the booking itself — the appointment is always the source of truth.