Platform Acceptable Use Policy and attestation

Because Turtini is a Stripe Connect platform, every org that accepts card payments through Turtini agrees to our Acceptable Use Policy (AUP) on top of Stripe's Connected Account Agreement. The AUP appears automatically the first time an owner or admin starts Stripe Connect onboarding — you cannot complete onboarding without attesting.

What the AUP covers:
• Prohibited business categories that mirror Stripe's restricted list (adult content, firearms, cannabis/CBD, regulated gambling, MLM, counterfeit goods, and similar).
• Customer-service commitments — respond to inquiries within 2 business days, honor refund policies, keep product descriptions accurate, disclose recurring charges before authorization.
• Dispute handling — respond to chargebacks within 7 days via Stripe and accept financial responsibility for losses on your account.
• The 1% Turtini platform fee, deducted automatically at settlement.
• Loss liability — you cover negative balances on your connected Stripe account.
• Data handling — you are the merchant of record and responsible for customer personal data under applicable privacy laws.
• Compliance monitoring — we watch dispute and refund rates and may place accounts under review (see the merchant compliance article).

Attestation is recorded server-side per org, tied to the AUP version in effect at the time you accept. The record captures who attested, when, and from what IP.

Re-attestation: when the AUP is materially updated, the version string bumps and every org has to re-accept before they can continue processing payments. Turtini will prompt the next time an admin opens the Stripe panel. Previous attestations remain in the audit trail — they just no longer satisfy the gate on the new version.

Only org owners and admins can attest. Members can review the policy text from the same Settings → Integrations panel but cannot accept on behalf of the org.