Subscriber discounts at the register

If your org runs a subscription plan with a "Subscriber Discount %", the register applies that discount automatically as soon as the cashier identifies the customer by email.

How to trigger it at the till:
1. Ring up the cart as normal.
2. When you tap "Charge", the payment panel shows an "Email receipt to…" field.
3. Type the customer's email. The moment it's a valid email, the platform checks for an active subscription with a discount.
4. If matched, a green line appears in the totals panel: "[Plan Name] subscriber (X%) — $X.XX". The tax and total recompute on the spot.

The cashier doesn't need to enter a code, pick a tier, or remember which customers are members. The discount is the membership; the membership is the discount.

How it combines with the manual discount field:
The cashier's manual % / $ discount (the "Discount" expand at the top of the pay panel) and the subscriber discount stack — both reduce the subtotal. The receipt records both reasons (e.g. "manager comp · Subscription: 10% (Gold Member)") so audits show exactly why the price dropped.

How it combines with Turtini Points:
Turtini Points redemption applies on top of the subscriber discount (post-tax, post-tip). So a member with 5,000 points + a 10% subscriber discount gets both: 10% off the subtotal, then $50 off the discounted total via points.

What if the customer's email doesn't match?
No discount applies — the email isn't tied to any active subscriber in your org. Common reasons:
• They typed the wrong email (most likely)
• They subscribed under a different email
• Their subscription is paused, cancelled, or past-due
• They're a guest of a subscriber, not a subscriber themselves (the platform is strict — discount belongs to the subscribed account)

What gets stamped on the order:
• discountAmount — the dollar value of the combined manual + subscriber discount
• discountReason — a "·"-joined string with the manual reason (if any) and "Subscription: X% (Plan Name)"
• contactEmail — the email used to match — also drives Turtini Points earning, gift-card lookup, and email-receipt delivery

To set up a plan with this perk, see the Subscriptions article "Giving subscribers an automatic discount on every purchase".