Layaways and special orders

The Layaways tab handles two related cases: holding in-stock merchandise for a customer who pays over time (layaway), and ordering something you don't stock on a customer's behalf (special order).

To start one:
1. Go to Retail → Layaways
2. Click "+ New layaway"
3. Choose the type — Layaway (in-stock, held) or Special order (not in stock)
4. Enter the customer's name
5. Add the items and quantities — the subtotal, tax, and total calculate automatically
6. Optionally take a deposit now and choose how it was paid
7. Click "Create"

Taking payments over time:
1. Open the active layaway — it shows paid-to-date, balance due, and a progress bar
2. Click "Take payment", enter the amount and method, and click "Record"
3. Repeat as the customer pays it down

When the balance reaches zero, Turtini automatically converts the layaway into a completed, paid retail order — and for layaways (held in-stock items) it decrements inventory at that point, since the goods are now leaving the store. The record shows "Fulfilled" with a link to the resulting order.

Cancelling: use "Cancel order" on an active layaway. Note deposits are not auto-refunded — handle any refund through your normal process.