Subscriber discounts applied to a guest tab
If your org runs a subscription plan with a "Subscriber Discount %", that discount is applied automatically to a seated guest's tab — no codes, no manual entry by the server.
How it triggers:
1. The guest has a Restaurant reservation for today and has been seated (or is "confirmed/pending" with a matching time).
2. The reservation has the guest's email on it.
3. That email matches an active or trialing subscriber on a plan with a Subscriber Discount greater than zero.
When the server opens a new tab for the table and sends the first round, the order is created with:
• A reduced subtotal (subtotal × (1 − discount%))
• Tax recomputed on the reduced subtotal
• A discount amount stamped on the order
• A discount reason of "Subscription: X% (Plan Name)" so it's visible in receipts and history
Walk-ins (no reservation, no email): no auto-discount — there's nothing to match against. If the guest provides their email at pay-time, you can manually adjust the check; an admin can also link them to an active subscriber from the Contacts module.
When the discount appears vs. when it doesn't:
• Subscribers on status "active" or "trialing" → discount applies
• Subscribers on "paused", "cancelled", or "past_due" → no discount (the pause is automatic; no admin action needed)
• If the guest holds multiple active subscriptions on different plans, the highest discount percent wins
How it combines with other Restaurant pricing:
• Loyalty point-tier discounts (Settings → Loyalty Program) are computed on top of the subscription discount at QR pay-time — both apply
• Turtini Points redemption applies on top of both
• Manager comps and manual % off adjustments work the same as always
Where to verify it landed:
The order detail panel shows "Discount: $X — Subscription: X% (Plan Name)" right under the subtotal. The KDS ticket prints the discounted total. The Stripe charge created by the QR payment uses the order total, so the guest is charged the right amount even though staff didn't have to touch a discount field.
To set up a plan with this perk, see the Subscriptions article "Giving subscribers an automatic discount on every purchase".