Emailing and printing a customer receipt

Every paid order gets a receipt. How the customer gets it depends on what we know about them.

Emailed automatically:
When a check is paid and we have an email address for the diner, the receipt is emailed the moment the payment completes — itemized, in your branding, from your own sending domain if you have one verified. Nothing to press.

Where that address comes from:
Whatever the card checkout collected, or the email a guest typed for loyalty points, or an address your staff attached to the tab. If none of those exists — cash at the counter, a card tapped on a Square Terminal, a room charge — there is nothing to email and nothing is sent. We do not ask a guest buying a sandwich for an email address to make the feature look complete.

The Orders list tells you which happened. A paid order reads either "Receipt emailed to ..." or "Receipt not emailed — no address was given". If it says the second thing, print one.

Printing one at the counter:
On the Orders list, press "Print receipt" on any paid order. It comes out of your receipt printer with line prices, tax, tip and how it was paid. Pressing it again reprints, and every copy after the first is stamped REPRINT so two pieces of paper are never confused for two sales. The button reads "Reprint receipt" once one has been printed.

If there is no receipt printer set up, the button says so in plain words rather than doing nothing. Add one under Settings -> Printers.

One printer or two:
A new cloud printer prints both kitchen tickets and customer receipts, so a single printer needs no setting up. If you have two — one on the line, one at the counter — set what each one prints on its row under Settings -> Printers. A kitchen ticket and a receipt are different documents: the ticket is a prep list with no prices, the receipt is a financial record with no prep notes.

Why there is no "print my receipt" button for the guest:
Somebody on their phone cannot tell whether the counter printer is switched on, has paper, or is even in the building — and most orders are placed long before anyone is standing at that counter. Emailing themselves a copy is a choice a guest can make; printing is a thing the store does.