Issuing a full or partial refund

Every place Turtini can refund money now accepts either the whole amount or part of it.

Leaving the amount blank refunds everything that has not already been returned. Entering an amount refunds exactly that much.

Common reasons for a partial refund:
- Keeping a cancellation fee - refund the booking minus the fee you retain
- A goodwill credit on one line of a larger invoice
- Refunding one guest out of a group booking
- Correcting an overcharge without unwinding the whole sale

What stays true after a partial refund:
- An invoice is NOT voided. It remains a real, paid sale for the part the customer kept, so your revenue reports stay accurate.
- A booking stays confirmed. The guest is still coming - they were only credited some money back. It is not cancelled and their seat is not released.
- The transaction still counts as a sale. Only a full refund removes it from your payment count.

Refunds can stack. You can refund part now and more later; Turtini tracks the running total and will not let a refund exceed what remains. If you try, it tells you exactly how much is still refundable rather than quietly refunding less than you asked for.

Platform fees:
Turtini returns its fee in proportion to what you refund, so you are never charged a fee on money that went back to the customer.

Where refunds are available:
Invoices, event tickets, memberships, gift cards, lodging and site bookings, excursions, sailings, and wallet withdrawals.