Acknowledging, clearing, and escalating alarms

On the Operations tab, every event in the log has four single-tap actions to drive it through the response cycle:

• **Ack** — you've seen it and you're on it. Stops the visual flash and silences any further alert until you act on it again.
• **Clear** — the underlying condition is resolved (water leak fixed, panel reset). Removes the event from the active list. The history is preserved — clearing is not deleting.
• **Escalate** — pages the on-call manager via the existing notification stack and creates a high-priority Field Service work order if one wasn't created automatically.
• **Silence (24h)** — a temporary mute for nuisance alarms. Auto-expires after 24 hours so you can't accidentally hide a real fault forever.

Life-safety auto-routing:
Fire panel, gas detector, and major water leak events fan out automatically without anyone clicking Escalate:
1. A Field Service work order is created with priority = critical.
2. The on-call user is notified through the same channel they get other ops alerts.
3. The event is hash-chained into the Property audit log (tamper-evident — see "Verified by Turtini" on PDFs).

Wall mode (/property/wall):
The full-bleed projector view at /property/wall is what you'd put on a lobby display or NOC TV. Same data, no admin chrome. Voice control is enabled by default — say "ack the kitchen sensor", "clear all warnings", "escalate fire panel" and the wall responds without anyone touching a keyboard.

The audit trail:
Every Ack / Clear / Escalate is written to the event's history with the user, timestamp, and action. Compliance-relevant teams (fire marshal, insurance, board) can pull the audit chain at any time.