Service cases — submitting and managing

Cases are the day-to-day workhorse of Property Operations — for tracking maintenance requests, complaints, violations, and any other service needs.

Submitting a case:
1. Go to Cases → click "+ New Case"
2. Fill in the title, description, category, and priority
3. Optionally link to a unit or common area
4. Click "Submit Case"

Case categories: Maintenance, Repair, Complaint, Violation, Amenity, Administrative, Emergency

Priority levels: Low, Normal, High, Urgent

Case statuses:
• New → Under Review → Waiting (Board/Partner/Vendor) → Scheduled → In Progress → Resolved → Closed

Admins can change status using the dropdown at the top of the case detail. They can also add internal-only notes and create work orders to track vendor or contractor tasks.

The sidebar shows all cases. Use the Open / All filter to switch between open cases and the full history. Search by title, case number, or unit.