Reading the Turtini /status page during an outage

The Turtini status page at /status shows live platform health — API, app, auth, payments, email, AI services — alongside a 90-day incident history. When something is wrong, this is the page to check first.

Two kinds of incidents you might see:

1. Turtini-side incidents
• Banner is amber or red, vendor name is "Turtini"
• Turtini engineering owns the fix; updates land on the page as they're posted
• Subscribers ([email protected] email list) get an email when one starts and on every stage update

2. Upstream-vendor incidents (the banner under the hero)
• A separate amber banner appears beneath the hero whenever an upstream provider Turtini relies on is reporting a non-operational state on their own statuspage
• Names the vendor explicitly: Cloudflare, Stripe, Resend, Firebase Auth, Google Auth
• Shows the upstream incident title from their statuspage
• Links out to the vendor's own status page so you can read their updates directly
• This is the "it's not us, it's them" banner — Turtini reflects upstream status so you don't have to play detective

What this means for you during an outage:
• Sign-in slow / failing? Check the banner — if it names "Google Auth" or "Firebase Auth", the bottleneck is upstream.
• Card payments rejected? If the banner names "Stripe", the issue is at Stripe; resubmit when their status clears.
• Email not arriving? If the banner names "Resend", deliveries will resume automatically once they recover — no action needed on your side.
• Pages slow to load globally? "Cloudflare" in the banner means edge / DNS issues; pause cache invalidations until they recover.

Why we surface upstream incidents:
• Faster diagnosis — you save a support round-trip when the banner already says "Stripe is the problem"
• Sets accurate expectations — Turtini can't fix an upstream incident; we can only reflect it
• Honest signal — we'd rather tell you "they're down" than have you assume Turtini is broken

The component health grid (in the section below the banner) shows live up/down for each Turtini subsystem. A subsystem can be green even when an upstream banner is showing — most outages are partial.

Subscribing for updates:
• Footer of /status → "Subscribe to updates" — email-only, opt-out per click
• Subscriptions cover Turtini-side incidents only. Upstream alerts come from the vendors themselves; subscribe to their status pages directly if you want push notifications from them.