What Turtini records when someone pays you

A dispute arrives weeks after the payment, on the bank's schedule, with a deadline you did not choose. By then the only evidence that exists is whatever was captured at the time. So Turtini captures it at checkout, automatically, for every payment taken through the platform.

**What is recorded**

- Who the buyer said they were — the name, email and phone they entered.
- The network address and browser their request came from, observed by our servers. This is the single most useful fact in a "I did not authorise this" dispute, because it places the buyer somewhere.
- The exact moment of the purchase, and what was bought, line by line.
- The billing name and address the card issuer returned, and the results of the address and security-code checks.
- Whether the payment was verified with the cardholder's bank, and the outcome.
- Proof of delivery once the order is fulfilled — the ticket that was issued, the booking that was made, the address the confirmation went to.

**What is never recorded.** No card number, no security code, no expiry date. None of it is stored anywhere on Turtini, and the record is checked twice before it is written to make sure none of it slipped in — including if someone typed a card number into a free-text field by accident.

**Where to see it.** Open **Account -> Integrations** and select a dispute. The record for that payment is shown alongside it, with a plain list of what is on file and what is missing. If something is missing it usually means the payment was taken through a channel we cannot observe — an in-person card reader, for instance, has no browser or address to record.