Cancelling or reactivating your membership

Cancelling a membership is at least as easy as joining one. There is no call to make, no retention maze, and no survey standing between you and the button.

How to cancel:
Open your membership and choose Cancel membership, then confirm once. That is the whole flow — one button, then one choice, from the same place you manage the membership. You are never asked to re-enter a password or type a word to prove you mean it. Either way you cancel, you will not be billed again.

Two ways to cancel — you pick:

1. End it now and get a refund. Choose "Cancel now & refund my unused time" and your membership ends today. We automatically refund the part of the current period you have not used, straight back to the card you paid with — you do not file anything or wait on staff. For example, cancel ten days into a thirty-day month and you get roughly two thirds of that month back. The refund is the full unused portion; the platform absorbs its own processing cut so nothing is quietly shaved off your money back. If you happen to cancel right at the end of a period there may be no unused time left to refund, and the screen tells you so plainly.

2. Keep the access you already paid for. Choose "Keep access until <date>" and your benefits stay on until the date you have already paid through — you are not cut off mid-cycle and you are not charged again; the membership simply does not renew. After that date it ends and you lose what the tier unlocked. This path issues no refund, because you are using the time you bought.

Either way, your org sends a confirmation. On the refund path it names the amount returned; on the keep-access path it names the exact date your benefits run through.

One-click reactivation (keep-access path):
Kept your access until period end and then changed your mind? Turn your membership back on with a single click, at no extra charge — nothing lapses and your access stays continuous. If the paid-through date has already passed, or you took the refund and ended it now, the membership has ended and you simply rejoin to start a new one.

Upgrading and downgrading:
Moving between tiers is self-service too, and what you unlock updates the moment you change tiers, because access is resolved live from your membership rather than from a cached copy.

Your wallet card follows along:
If your membership includes a wallet card, cancelling is reflected on the card automatically over the air — you do not have to delete anything by hand. On the refund path the card stops working today; on the keep-access path it stops on your paid-through date.