Adding live chat to your public site

The Live Customer Chat module gives your public Builder site a chat widget customers can use to reach your org. Conversations land in a unified inbox at /chats and appear on each Contact's record.

Setup:

1. Activate the Live Customer Chat module — Settings → Modules → Live Customer Chat.
2. The nav adds a /chats page (your inbox) and a chat widget appears at the bottom-right of your Builder sites automatically.
3. Configure online/offline behavior — Settings → Live Chat:
• Business hours (auto-online during these times, offline outside)
• Manual override (force online or offline regardless of hours)
• Offline message ("We're away — leave a message and we'll reply by email")
• Max wait time before the conversation auto-routes to email

How conversations work:
• A site visitor opens the widget, types a message
• Anonymous visitors get a temporary session ID; signed-in customers get their Contact record auto-attached
• The chat appears in your /chats inbox in real time; team members can claim a conversation, type replies, hand off to another team member
• If the visitor signs in or creates an account mid-conversation, all anonymous messages are claimed and linked to the new Contact

Where chats appear:
• /chats — global inbox for the org
• Customer Portal → Chats — every customer can see their own chat history
• Contact detail → Chats tab — full conversation history per contact

Auto-close:
Idle conversations auto-close after the configured timeout (default 24 hours). Closed chats remain searchable in the inbox archive.