Reactivating a cancelled org (the 365-day recovery window)

When an org cancels, two clocks start:

1. The 30-day grace window — the org is fully usable, billing stops, and you can un-cancel with one click. After 30 days the org becomes inactive (data preserved, UI locked).

2. The 365-day recovery window — for one full year after the grace ends, anyone with prior owner / admin rights can request reactivation. We keep every record (accounts, contacts, opportunities, invoices, quotes, runbooks, sites, files) untouched the whole time.

To reactivate within the recovery window:
• Sign in as a former org owner or admin.
• Open Organizations from your profile — your prior org appears with an "Inactive" badge and a "Reactivate" button.
• Click Reactivate. The org un-locks immediately, billing resumes from that day forward, and scheduled jobs pick back up where they left off.

Once reactivated:
• Members get an email letting them know the org is back.
• Any scheduled tasks that fired during the inactive period (renewal reminders, automation) do not retroactively run — they pick up on the next scheduled iteration.
• External integrations (Stripe / Gmail / Cloudflare) generally come back automatically; if a Stripe webhook missed events during cancellation, you may need to re-sync the day's transactions.

After 365 days:
The org enters permanent purge. Data is deleted within 30 days of the purgeAt date and cannot be recovered. If you have a personal copy of any artifact you'll want later — invoices, contracts, exported sites — download it before the purge date.

Account Succession can extend the purge clock — a designated successor can take ownership and effectively reset the recovery countdown. See "Account Succession" for how that works.