Creating and managing jobs

Jobs (work orders) are the core record in Field Service. Each job tracks what needs to be done, the customer, assigned workers, and the outcome.

Creating a job:
1. Field Service → Jobs → + New Job
2. Enter a title and description
3. Select the job type: Repair, Installation, Maintenance, Inspection, Consultation, or Emergency
4. Set the priority: Low, Normal, High, or Urgent
5. Link to a customer contact
6. Enter the service address — start typing and pick a business already on Turtini, or choose "Use this address" to drop any typed address. Either way Turtini pins the exact spot (you'll see a green check), which is what lets it route your tech there and show the customer a live arrival ETA.
7. Set scheduled start and end time
8. Assign one or more workers
9. Add estimate, notes, and internal notes
10. Save — the job starts as New

Job statuses:
• New — created, not yet scheduled
• Scheduled — date/time and worker(s) set
• En Route — technician is on the way
• In Progress — work has started on-site
• On Hold — paused (waiting on parts, customer unavailable, etc.)
• Completed — work is done
• Invoiced — invoice has been sent
• Cancelled — job will not proceed