Live Ops — the event-day incident console

Live Ops is the event-day command surface in Flow. Every assistance request a guest raises from your public event page streams into one live console so your team has a shared picture of what's happening on the ground.

For your guests — one-tap "Get help":

During a live event, anyone on your public event page sees a "Get help" button. Tapping it lets them flag what they need — Medical, Security, Accessibility, Hazard, Lost person, or something else — with an optional detail or location. No app, no login. The moment they send it, it appears in your console.

For your team — the Live Ops tab:

Open Flow → your event → Live Ops. You'll see:
• Live counts — how many incidents are Open, In progress, and Resolved.
• Needs attention — every open request, newest first, color-coded by type (medical is red, security amber, and so on).
• Two taps per incident — "On it" marks that someone's responding (it moves to In progress); "Resolve" closes it out. You can reopen a resolved one if it flares back up.

Anyone on your event staff (any role) can work the queue, so whoever's nearest can claim it.

Pair it with Broadcast:

Live Ops is for inbound requests; the Broadcast tab is for outbound — push an info or emergency banner to every pass holder and your public site at once (the "stop the event for thunder" button). Use them together: see what's happening in Live Ops, tell everyone what to do with Broadcast.