The ticket confirmation email — what attendees receive

The moment someone buys or reserves a ticket, Turtini emails them a confirmation. It's built to be everything they need at the door — and it's branded to your org. Checkout finishes instantly; the confirmation email and any text message arrive a moment later, so tell attendees it "arrives shortly" if they ask.

What's in the email:
• A QR code for each ticket (up to 10 shown inline; larger orders link to My Tickets)
• "Add to Apple Wallet" / "Save to Google Wallet" buttons under each QR, when your org has wallet passes enabled
• A calendar invite (.ics) attached, so the event drops onto the attendee's calendar at its real local date and time — one tap in Apple Mail, Gmail, or Outlook
• A "Join meeting" button for virtual and hybrid events, linking to the event's Turtini Stage room (see "Virtual and hybrid events — the Join meeting link")
• The event details (title, date, time, location) and a "View my tickets" button

Vendors get the calendar invite too:
When a vendor pays a booth fee, their booth-payment confirmation now carries the same calendar invite (.ics) — so the event lands on the vendor's calendar at its real local time, exactly like an attendee's ticket confirmation.

Sent from your domain:
If your org has a verified sending domain attached (Account → Settings → Email branding), the confirmation is sent from your own address and carries your logo and accent color. If you haven't attached a domain, it's sent from Turtini on your behalf — nothing to configure to start.

Personalized to the reader:
When the attendee has a Turtini account, the email is painted in their preferred light/dark mode and accent — the same "email engine" every Turtini message uses. Guests without an account get the clean default look.

If an attendee didn't get the email:
• Ask them to check spam/promotions and confirm the address they entered at checkout
• They can always reach their tickets at turtini.com/events/my-tickets (they appear under their account or the email they used)
• The QR in the email and the wallet pass both scan the same way at check-in