Selling tickets at the door

Box Office -> **Door Sales** sells a ticket to somebody standing in front of you. However they pay, the sale produces a real ticket, a CRM contact, and a check-in record — the same as an online sale.

**Card, cash, or check**

Pick the payment method before you charge. Cash and check need no hardware.

- **Cash** — enter what you were handed and the screen shows the change to give back. Leave it blank if they paid exactly. You cannot take less than the total; a part payment is a different transaction.
- **Check** — enter the check number. It is required, and not as red tape: if the check bounces later, the number is the only way to trace it back to this sale.
- **Card** — needs a paired reader (below).

An **email is required** for every sale. It is what puts the buyer in your CRM and how their ticket reaches them.

**Card readers**

Readers come from **pairing**, not from scanning the network. A reader appears in the list once it has been paired to your Stripe account, and you can see its name and IP address before charging.

**A Stripe Reader M2 will not work here.** It connects over Bluetooth and no web browser can reach it. Driving one needs the Turtini iOS app. Countertop readers such as the WisePOS E and Stripe Reader S700 connect over the internet and work from any device, including an iPad.

If no reader appears, the screen tells you which of these it is: Stripe not connected for the org, nothing registered yet, a registered reader that is currently offline, or a Bluetooth-only reader a browser cannot drive. Each needs a different fix, so read what it says rather than retrying.

**Where the money shows up**

A card sale settles through Stripe and reaches your bank on your payout schedule.

Cash and checks never touch Stripe, so they are recorded differently and this surprises people:

- Cash is booked to **Cash on hand**, and a check to **Undeposited Funds** — never to your checking account, because nobody has been to the bank yet. Depositing it is a separate step.
- They post to the ledger as **one summary entry per day**, not per sale. A ticket sold at 7pm will not appear as its own line in Accounting; it lands in that day's total.

That means the drawer should be counted against the day's cash figure, not against the ticket list.

**The self-serve kiosk**

The kiosk is an unattended iPad guests use themselves — org logo, the event, a gift ask, and nothing else on screen. It takes **card only**; there is no way for a kiosk to verify cash was handed over.

It needs a kiosk token before it will sell anything. Generate one in the Self-serve kiosk panel on this tab, then use the launch address shown there. Without a token the kiosk refuses every sale.