Respond to a dispute (org side)

Disputes filed against your org land in the Inbox. Treat them like priority customer support — fast, calm acknowledgement first.

Workflow:
1. Inbox → open the dispute
2. **Acknowledge** — first action, ideally within hours. Just "we've seen it, we're looking into it". Skipping acknowledgement is itself a signal on Trust.
3. **Investigate** — pull the order / record / context. Post what you find as a message; attach evidence (screenshots of the order log, the policy that was applied, etc.).
4. **Propose a resolution** — when you see a path forward, click "Propose resolution":
- Summary of what you're offering
- Optional monetary component (refund, credit, write-off)
- Optional commitment ("we'll change the policy", "we'll re-train the staff")
5. Wait for the filer to accept, counter-propose, or request a mediator.

When the filer accepts:
- "Close as resolved" → dispute closes, outcome is logged for Trust, and the filer's account is credited / refunded automatically if you included a monetary component.

If you can't reach agreement, request a mediator. The mediator pool is opt-in users from across Turtini orgs with conflict-resolution training; the platform pairs you based on category fit.