How to report a message, and how we protect kids

Every guest conversation is built to keep you — and especially kids — safe.

Reporting: on any message request or open conversation, press Report. That sends the message to the safety team, who can review and take action. You can also Block a guest so they can never reach you again in either direction. A blocked or declined guest cannot send you another request.

How kids are protected: accounts under 18 cannot be messaged by other guests at all — the system works this out from the account's date of birth, not anything a stranger can set, and an adult who tries to message a minor is flagged for review. Children can still message their own cabin steward and family members in a shared household. Every message is automatically screened for harassment and abuse before it reaches anyone, with stricter screening in any conversation that could involve a minor.

No guest ever sees another guest's real email or phone number — messages stay in the app.