Where website form submissions go

When a visitor submits a form on your Builder site, the lead lands in your CRM automatically. You don't have to copy anything over — every submission that includes an email becomes a Contact.

What happens on submit:

• A Contact is created in your CRM with the name, email, and phone from the form (source: "website form"). If that email already exists as a contact, Turtini updates it instead of creating a duplicate, and fills in any details that were blank.
• The full submission shows on that contact's activity timeline, so you can see exactly what they sent and from which page.
• If the form has notification emails, an auto-reply, or a webhook configured, those still fire as usual.

Finding your leads:

Open Contacts (CRM) — new form leads appear there with the "website form" source. Click a contact to see the form submission in their timeline alongside everything else you know about them.

Notes:

• A submission with no email field still records the message, but can't become a Contact on its own (there's no address to key it to) — add an email field to your form so leads route to the CRM.
• Spam-flagged submissions (caught by Turnstile) don't create contacts.